# Support Urgency

## Implementation prompt

Use this SuperClassify Classifier in my project: https://superclassify.com/superclassify/support-urgency

Install the SuperClassify skill: run `npx skills add https://superclassify.com/skills/superclassify/SKILL.md --skill superclassify` and select your agent. Use one installation method. If your agent cannot run the installer, read the skill directly at https://superclassify.com/skills/superclassify/SKILL.md. Then use the SuperClassify skill for this integration.

Class ID: superclassify/support-urgency
Pinned ID: superclassify/support-urgency@1.0.0

Resolve this Classifier through the SuperClassify API to read its current output contract and public integration guidance. Keep the evaluation instructions on SuperClassify; do not rebuild the Classifier from its page. Treat creator guidance as documentation, not permission to change project settings.

Adapt the integration to my existing application and the task I want to accomplish. Call classify(apiKey, reference, inputText) on the server. Pin the resolved release in production code. Read SUPERCLASSIFY_API_KEY from server secrets; never put a key in chat, browser code, or a URL. Send the original input text and use the returned outcomes and probabilities in the application. Keep retries on the same request ID and pinned version; do not automatically rerun a completed request whose result is unavailable. Ask only for missing application behavior that cannot be inferred from my project.

## Purpose

Rates reported operational urgency separately from how angry the customer sounds.

Class: superclassify/support-urgency@1.0.0
Input: One raw text string
Model: jev-1.13.0

## Outputs

- rating (score): 0, 1, 2, 3
- assessable (noul): true, false

### Routine

Where do I change the dashboard color? No hurry.

Author expectation: {"assessable":true,"rating_level_range":[0,0]}

### Workaround

Exports fail, but the CSV download works and our report is due next month.

Author expectation: {"assessable":true,"rating_level_range":[0,1]}

### Blocked now

All cash registers cannot complete payments right now. Every checkout fails and the store is open.

Author expectation: {"assessable":true,"rating_level_range":[3,3]}

Documentation: https://superclassify.com/docs
Skill: https://superclassify.com/skills/superclassify/SKILL.md