Reply Completeness

AI Agent Instructions

Use this Classifier via the SuperClassify API from server code, not browser playground automation.

Before sending a support reply, compare it with the customer's questions, relevant policy and facts already verified. Regenerate incomplete replies using only that evidence; escalate unsupported commitments instead of promising refunds or deadlines. Recheck at most three drafts. ready_for_review enters the existing send/review flow rather than sending automatically.

Class: superclassify/reply-completeness@1.0.0
Fetch setup as text: https://superclassify.com/skills/superclassify/SKILL.md
Contract (JSON): https://superclassify.com/v1/resolve?ref=superclassify%2Freply-completeness%401.0.0

First-time API access

When the user asks to run or integrate this Class, explain its workflow and that live Jev runs use SuperClassify service credits. Public card descriptions can be read without an account. Reuse an existing account, credit balance and API key when available. Otherwise, guide the user through the official setup links below. The user completes sign-in and any credit purchase on the website, then saves the API key in their application’s server secrets as SUPERCLASSIFY_API_KEY—not in chat. A separate TypeSafe account or Jev key is not required for the SuperClassify API. Reading a link does not authorize a purchase or paid run.

1. Create an account or sign in
2. Add credits if needed
3. Create an API key

Ready for review · 1

Customer request:
Please fix my duplicate charge.

Draft reply:
I have opened ticket 42 for billing review. We will email you after that review.

Case record:
Ticket 42 exists; billing review pending.

Reference:
Service policy:
Never claim a refund or fix unless the case record confirms it. Give a concrete next step when unresolved.

Author expectation: ready_for_review

Unsupported commitment · 2

Customer request:
Please refund the duplicate charge.

Draft reply:
Your refund has been issued.

Case record:
No refund approved or issued.

Reference:
Service policy:
Never claim a refund or fix unless the case record confirms it. Give a concrete next step when unresolved.

Author expectation: unsupported_commitment

Incomplete · 3

Customer request:
How can I export and which formats are available?

Draft reply:
Thanks for reaching out.

Case record:
Exports support CSV and JSON in Billing.

Reference:
Service policy:
Never claim a refund or fix unless the case record confirms it. Give a concrete next step when unresolved.

Author expectation: incomplete