Support Urgency

AI Agent Instructions

Use this Classifier via the SuperClassify API from server code, not browser playground automation.

Prioritize the support queue from concrete impact, deadlines and working alternatives. Supply those details with the message; keep unassessable items in triage. Sort assessable ratings alongside your contractual SLA rules and reclassify when impact changes. Do not let emotional tone or a low model rating override a mandatory escalation.

Class: superclassify/support-urgency@1.0.0
Fetch setup as text: https://superclassify.com/skills/superclassify/SKILL.md
Contract (JSON): https://superclassify.com/v1/resolve?ref=superclassify%2Fsupport-urgency%401.0.0

First-time API access

When the user asks to run or integrate this Class, explain its workflow and that live Jev runs use SuperClassify service credits. Public card descriptions can be read without an account. Reuse an existing account, credit balance and API key when available. Otherwise, guide the user through the official setup links below. The user completes sign-in and any credit purchase on the website, then saves the API key in their application’s server secrets as SUPERCLASSIFY_API_KEY—not in chat. A separate TypeSafe account or Jev key is not required for the SuperClassify API. Reading a link does not authorize a purchase or paid run.

1. Create an account or sign in
2. Add credits if needed
3. Create an API key

Routine

Where do I change the dashboard color? No hurry.

Author expectation: {"assessable":true,"rating_level_range":[0,0]}

Workaround

Exports fail, but the CSV download works and our report is due next month.

Author expectation: {"assessable":true,"rating_level_range":[0,1]}

Blocked now

All cash registers cannot complete payments right now. Every checkout fails and the store is open.

Author expectation: {"assessable":true,"rating_level_range":[3,3]}